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1. Eligibility for Return

You are eligible to request a return under the following circumstances:

2. Conditions for Return

• The return request must be made within 7 days from the date of delivery.
• The item must be in the same condition as when received.
• All original packaging, manuals, accessories, invoices, warranty cards, and included items must be returned.
• A valid proof of purchase (receipt or order confirmation) is required.
• AppleMac.pk reserves the right to inspect the returned product before approving a refund or replacement.

3. Non-Eligible Items

Returns will not be accepted under the following circumstances:

• The product is functioning properly and matches the manufacturer's description.
• The return request is due to a change of mind, personal preference, or dissatisfaction unrelated to a defect or damage.
• The product has been damaged due to misuse, mishandling, liquid damage, electrical surges, or unauthorized repair attempts.
• The return request is made after the 7-day return period.

4. Return Process

1. Step 1

   Contact our customer service team with:

   • Your order number
   • Proof of purchase
   • A detailed description of the issue
   • Photos or videos (if applicable)
2. Step 2

   Our team will review your request within 2–3 business days.

3. Step 3

   If approved, we will provide return instructions, shipping details, and authorization confirmation.

4. Step 4

   Once the item is received and inspected, we will proceed with replacement or refund approval.

5. Payment Refund Process

Once your return is approved after inspection:

🔹 Refund Method

Refunds will be processed through the original payment method used at the time of purchase.

• Credit/Debit Card Payments: Refund will be issued back to the same card.
• Bank Transfer Payments: Refund will be transferred to the provided bank account details.
• Cash on Delivery (COD): Refund will be processed via bank transfer after obtaining the customer's bank details.

🔹 Processing Time

• Refunds are initiated within 5–10 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

🔹 Partial Refunds

Partial refunds may be issued if:

• Items are returned incomplete or missing accessories.
• Items show signs of damage not reported at the time of return request.
• Customers will be informed before any partial refund is processed.

6. Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, AppleMac.pk will cover the return shipping cost.
• If a return is exceptionally approved for other reasons, shipping costs may be deducted from the refund amount.

7. Important Notes

• Refunds will only be processed after product inspection and approval.
• AppleMac.pk reserves the right to decline a return if the conditions above are not met.
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• AppleMac.pk reserves the right to modify this Refund & Return Policy at any time without prior notice.